Systems Analyst

Role Purpose:


Our client is a specialist IT services and solutions provider that helps our clients plan, build, support and manage their IT infrastructures. We achieve this by supplying a variety of software and application development and systems integration services, as well as a well-defined off-the-shelf product toolset.

We are seeking a Systems Analyst.

The role is highly influential and for the ambitious individual very rewarding: you get to see the value that you can add and rewarding in terms of job satisfaction. The company culture is very exciting too! During your tenure with the business you can be certain to gain a lot of experience and to learn a lot of new things!


Education Required:


  • Diploma or B.Tech in Information Technology / Computer Science / Engineering degree preferred, or proven experience
  • 3-5 years experience in IT, with 2+ years in analysis experience in full SDLC
  • Must have an understanding in the areas of application programming, database and systems design
  • Previous programming experience advantageous
  • Experience in telecommunications industry required
  • Knowledge of emerging industry practices within Telecommunications and IT Industry
  • Be able to work in a project driven environment
  • Be prepared to take ownership
  • Client facing skills
  • Initiative and creative problem solving skills
  • Willingness and ability to work under pressure
  • Team Player
  • Solution orientated
  • Being able to identify critical issues with ease
  • Confidence
  • Ability to communicate difficult / sensitive information successfully
  • Ability to develop relationships within client
  • Excellent communication skills




  • Business and Systems analysis of more complex requirements
  • Problem solving and Diagnostic work
  • Forming an integral part of the systems development life cycle
  • Understanding the business issues and data challenges of client organisation and industry
  • Start gaining in-depth functional knowledge of our products
  • Start handling complex requirements and start taking responsibility for the performance of juniors on their requirements
  • Creating functional specifications and system design specifications from User Requirement Specifications for new
  • features required by clients
  • Reviewing and editing requirements, specifications, business and systems processes and recommendations related to
  • proposed solution
  • Facilitating Business and Functional Design sessions and various meetings with clients
  • Facilitate functional / technical design sessions with the development teams.
  • Taking responsibility during the development life cycle to resolve any business and functional related issues
  • Performing integration testing to ensure that solution for new feature is functioning in integrated system environment
  • and supporting testing efforts
  • Providing production support (3rd line) for Helpdesk calls on business related issues
  • Taking ownership to ensure new product features are delivered successfully
  • Providing progress reports
  • Ensuring issues are identified, tracked, reported on and resolved in a timely manner
  • Applying project standards and project methodologies of Isis
  • Keeping abreast of industry developments in area of expertise
  • Consistently delivering high quality service to clients
  • Support Senior in the management of client relationships (Clients are customer and development teams)




  • Strong analytical mind-set and proven track record in analysis
  • Team Player
  • Detail as well as bigger picture view
  • Telecommunications OSS
  • Raptor Experience


Advantageous Competencies:


  • Previous programming experience advantageous
  • Experience in telecommunications industry advantageous
  • iCAP Experience
  • Customer 3D experience
  • eTOM/Frameworx Knowledge
  • ITIL knowledge
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