Systems Analyst

Contract duration – 12 Months


Business and Systems analysis of complex requirements, focus on systems analysis
Problem solving and Diagnostic work
Forming an integral part of the systems development life cycle
Understanding the business issues and data challenges of client’s organisation and industry
Start gaining in-depth functional knowledge of our products
Start handling complex requirements and start taking responsibility for the performance of juniors on their requirements
Creating functional specifications and system design specifications from User Requirement Specifications for new features required by clients
Reviewing and editing requirements, specifications, business and systems processes and recommendations related to proposed solution
Facilitating Business and Functional Design sessions and various meetings with clients
Facilitate functional / technical design sessions with the development teams.
Taking responsibility during the development life cycle to resolve any business and functional related issues
Performing integration testing to ensure that solution for new feature is functioning in integrated system environment and supporting testing efforts
Providing production support (3rd line) for Helpdesk calls on business related issues
Taking ownership to ensure new product features are delivered successfully
Providing progress reports
Ensuring issues are identified, tracked, reported on and resolved in a timely manner
Applying project standards and project methodologies
Keeping abreast of industry developments in area of expertise
Consistently delivering high quality service to clients
Management of client relationships (clients are customer and development teams)

Education Required:

N. Diploma or B.Tech in Information Technology/ Computer Science/Engineering degree preferred, or proven experience

Experience Required:

5-7 years’ experience in business/systems analysis
Must have an understanding in the areas of application programming, database and systems design
Previous programming experience advantageous
Experience in telecommunications industry required
Knowledge of emerging industry practices within Telecommunications and IT Industry
Be able to work in a project driven environment
Be prepared to take ownership
Client facing skills
Initiative and creative problem solving skills
Willingness and ability to work under pressure
Team Player
Solution orientated
Being able to identify critical issues with ease
Ability to communicate difficult / sensitive information successfully
Ability to develop relationships within client
Excellent communication skills

Essential Competencies:

Strong analytical mind-set and proven track record in analysis
Team Player
Detail as well as bigger picture view
Telecommunications OSS
Raptor Experience

Advantageous Competencies:

iCAP Experience
Customer 3D experience
eTOM/Frameworx Knowledge
ITIL knowledge

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