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Skye AI Maintenance Agent

  • Full Time
  • Remote

Role purpose:

Our client is a New York based hotel communication hub, providing centralized PBX Operator Services, Guest Issue Management Software, Text Messaging, SIP Services, and other cutting-edge technology to over 200 hotels worldwide. They pride themselves on providing excellent services to hotels and their guests, as well as providing an enjoyable work environment to their staff. All employees work remotely from home. They are seeking a highly skilled and detail-oriented individual to join their team as an Skye Maintenance Agent. As a Maintenance Agent, you will play a crucial role in ensuring the accuracy, reliability, and performance of their AI system across various applications. You will be responsible for implementing and executing comprehensive quality assurance tests to identify any issues or discrepancies in AI-generated outputs. Additionally, you will work closely with their operations team to provide feedback and suggestions for improving the overall quality and functionality of their AI system.

Requirements:

  • Native in Spanish & fluent bilingual in English
  • Must reside in Mexico
  • Assisting with using English and Spanish to assist with failed Skye logs and quality assurance
  • 9am to 5pm EST as a fixed schedule (Monday – Friday)
  • Must have a quiet work environment
  • Must be reliable
  • Desktop / Laptop meeting minimum technical requirements
  • Stable high speed internet connection

Educational Requirements

  • High School Diploma (or equivalent) including Spanish & English is preferred
  • English / Spanish major or minor in college would be advantageous

Skills:

  • Excellent communication skills (written and verbal)
  • Good computer skills
  • Ability to multitask
  • Speaks clearly
  • Attention to detail
  • Top end customer service
  • Guest Service / Reservations

Experience:

  • 1 year Hotel experience required

Technical Requirements:

Minimum Internet Requirements:

  • Stable high-speed internet (wired Fibre connection, specifically if located in Mexico). Internet disconnections should not happen on a regular basis.
  • A minimum of 20MBps download and 20MBps upload speed and latency less than 250ms is required to the US servers. If you are located internationally, it is important to note that your contracted speeds may not be the speeds that reach the US. – To complete a speed test, you can go to https://proof.ovh.net/ Important note, wireless connections are prohibited (including but not limited to, hotspots, WiFi connection, air fibre.
  • LAN Network Connection to home router (your computer must be connected directly to your internet router via Ethernet cable, strong enough to support your maximum speeds).

Minimum Computer Requirements

  • A Windows based computer capable of running Windows 10 or higher software or minimum Intel i3 or AMD Ryzen 3 Processor.
  • Apple Macs and Chromebooks are not permitted.
    Minimum 8GB RAM or more
  • At least 30% of HDD free space available (available memory on your computer).

Minimum Office Requirements

  • Quiet work environment (ex. There should be no audible sounds heard from TV / Radio / Music / Children / Pets / Smoke Alarm Battery beeping, etc.).
  • Mobile phone capable of running the Duo Multi Factor Authentication App. This App is used as a security measure logging into your workplace.
  • A USB headset (not aux cord with USB adapter headset). Bluetooth / wireless headsets are not sufficient and cannot be used. Headsets can have 1 or 2 “ears” based on personal preference but need to have USB connection directly to PC.
  • If collecting credit card information (for reservations) a camera is required for PCI compliance.
  • A second monitor is needed to make navigating your systems much easier. It does not need to be a new monitor and can be any brand.

 

 

 

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