Senior Systems Engineer | IT Recruitment

Essential competencies:

  • Advanced server systems administration (Linux/Unix)
  • Advanced networking – routing, switching, firewalling and general IP networking experience
  • Advanced DNS administration
  • VMware, Hyper-V, ESXi and related
  • A minimum of 5 years’ experience installing, maintaining and supporting a corporate/ISP infrastructure environment.
  • A minimum of 5 years’ working experience as an IT support technician and directly supporting end-users, both face-to-face and remotely
  • A minimum of 5 years’ experience installing, maintaining and supporting corporate network environments (LAN & WAN)
  • VPN and WAN setup/support
  • In-depth understanding of BGP, OSPF, MPLS, VOIP, VPN
  • CCNA/CCNP (or equivalent)
  • SAN/NAS technologies
  • Driver’s license

 

Advantageous Skills

  • Mail server experience (Postfix, Send mail, Exim, Antispam/Antivirus, DNSBL, SMTP protocol & general mail routing)
  • Wireless networking
  • LAMP stack
  • Mikrotik
  • BGP, OSPF, MPLS, VOIP, VPN
  • PHP & WordPress admin
  • Veeam
  • Fortinet
  • Microsoft Office 365 and Azure experience
  • Experience with helpdesk ticketing systems such as OTRS, Zendesk & osTicket, Heat, Remedy, etc.
  • Microsoft certifications, including MCSA-O365 and MS900/MD101/MS101/MS500
  • Microsoft Azure certifications in AZ103/AZ300/AZ500

 

Key Responsibilities

  • Maintenance of our ISP network and hosting environment, including mail, DNS, firewall, web and all virtual server environments.
  • Effective involvement in projects and the rollout of solutions to clients.
  • Support and maintenance of custom in-house applications.
  • Managing the integrity of the network, server deployment, and security.
  • Be accountable for effecting remote and onsite IT support to all internal and external stakeholders in the recording and resolution of all IT support tickets logged and/or calls taken
  • Provide technical support in terms of hardware, software, systems and administration
  • Ensure expected service levels and response times are adhered to
  • Follow the company processes to effectively escalate matters with effective resolutions
  • Maintain constant communication with end users, engineers, partners and third-party service providers on all matters that require technical support
  • Provide after-hours support on rotation with the team
  • Create, oversee and test security measures (e.g., access authentication and disaster recovery)
  • Build and document network management and telemetry road maps for infrastructure and services
  • Integrate network management platforms into the Microsoft cloud for new and existing technologies
  • Experience in workload deployments to public clouds: Amazon, Azure, etc.
  • Architecture and design of fault tolerant systems

 

Personal Attributes

  • A professional who understands that best results are achieved through collaborating with others, and not just in working alone
  • A natural-born teacher who will do what it takes to up-skill the people around you, and has an opinion on what constitutes great work
  • Broadly-skilled with the ability to adapt to different tools or workflows according to the deadline or output required
  • Passionate about keeping abreast of changes in your chosen area of technology
  • The ability to ingest constructive criticism and work with team input while staying true to the product
  • The maturity to work purposefully and steadily under pressure with all kinds of clients
  • The culture of imparting knowledge to co-workers, regardless of years of experience, and to constantly acquire and adopt knowledge from others
  • A strong online presence (you share your interests on social media) and innate drive to share your knowledge (active participation in the community)
  • Career-focused with the motivation to forge one’s own path to success within a high-performing team
  • The drive to be the best in the industry in every task you undertake
  • The diligence and discipline to get things done, no matter the level or perceived cachet of the task
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