Main Purpose:
To enable and add value to the business by recommending appropriate technical solutions to business problems, through analysis, design development and integration of technical solutions that are efficient, reliable and cost-effective application systems that meet the needs of the business.
Key Responsibilities;
- Provide external and internal support on systems and software queries.
- Maintain system components and ensure reliable deployment of new features.
- Taking ownership of software issues, and working with the companies Development Teams to resolve more advanced issues when necessary
- Documenting, troubleshooting and problem resolution steps independently.
- Responsible for collaborating with a variety of individuals and teams at all levels within the organization
- Perform advanced root cause analysis on bugs and databases.
- Configure and maintain in house schedules and scripting.
- Automate and implement processes.
- Provide value to the business by providing appropriate input regarding ‘best use’ of technology.
- Ensure delivery of application solutions meets the needs of the business, ensuring the agility and flexibility of solutions to cater for future business demands.
- Effectively manage the design (technical specs), building, manageability, and sustainability of ‘in-house’ applications (SDLC, change control, capacity and performance planning etc.).
- Effectively manage the integration, manageability, and sustainability of hosted or procured system applications.
- Apply governance and compliance principles to protect the interest of the company e.g. management of risks, internal controls, security management, etc.
- Work with colleagues as a ‘technical thinking partner’/ peer mentor.
Competency Profile
- Coaching and learning facilitation skills.
- Ability to inspire and ignite optimistic, positive energy.
- Ability to think and act systematically and strategically.
- Capacity to collaborate, integrate and facilitate teamwork.
- Self-monitoring, personal management, and self-discipline.
- Learning agility and adaptability.
- Business Acumen.
- Sense of personal accountability and internal locus of control.
- Strong verbal and written communication skills.
- Ability to work independently and within a team.
- Continuous Relationships Building.
- Ability to think creatively and innovatively within area of accountability.
- Solution-orientated.
- Ability to work in a cross-functional team across all IT disciplines.
- Technical and functional knowledge.
- Expert knowledge of systems development processes (methodologies, SDLC, development and testing techniques).
- Expert knowledge and understanding of the IT industry, especially in relation to application development.
- Ability to research/problem solve technical problems through appropriate use of available resources.
- Ability to ensure optimal efficiency of the solution by proactively seeking opportunities to enhance the effectiveness and efficiency of the solution.
- Ability to learn new technologies/development languages.
- Adhering to project timelines
Knowledge, Skills and Experience:
- A relevant tertiary IT degree/diploma or equivalent
- 5+ years’ experience with Microsoft Communication Foundation (MCF)
- 5+ years’ experience with .NET (C#)
- 5+ years’ experience with TSQL (stored procedures etc.)
- Experience with Web Services/API Integrations
- Experience with SSIS advantageous.
- Experience in the following languages: ASP.net advantageous
- Experience in SSRS advantageous
- Experience with MS SharePoint advantageous
- Experience in using Agile Methodology will be beneficial.
- Experience with Source Code management (MS Team Foundation Server)
- Exposure to System Architecture & Technical Design
- Experience in working with complex teams/environment, i.e. multi-tier solutions (in-house and external partners)
- Working knowledge of the financial services industry with experience in a retail sector as an advantage