Senior Manager: Wholesale Business Delivery | IT Recruitment

  • Full Time
  • Gauteng

Role Purpose:

  • To act as the overall domain lead for Wholesale Business and oversee all service delivery functions, providing context, direction and leadership to the implementation teams involved.
  • Accountable for the formulation and implementation of the team plans and activities within Service Delivery Management team.
  • To act as the business liaison manager for Wholesale Business, supporting MNVOs, Business Service Providers and other partners with respect to all system related needs – including ongoing business requirements-to-solution alignment, improvements to the existing solutions, changes, enhancements, upgrades, and operational support including escalations.
  • To lead and/or share responsibility for delivery execution plans, resource deployment, financial management, reporting, quality assurance and overall coordination efforts, to ensure the Wholesale deliverables are completed successfully – on schedule – to the budget – and within scope.


Minimum Qualifications

  • Bachelor’s degree



  • Management experience critical, specifically with respect to managing large scale project teams (matrix of internal and 3rd party vendor) and customer relationship management with proven success.
  • Minimum 8 – 10 years Wholesale and/or MVNO experience. Experience as to how to onboard MVNOs will be considered as favourable.
  • Telecommunications Industry exposure essential.



Portfolio Role

  • Partner with BSPs, MVNOs, other partners and internal leadership in defining, prioritizing, and achieving strategic objectives and defining short- and long-term objectives and roadmap for Wholesale department.
  • Identify all impacted stakeholders and establish communication channels and progress metrics that should be tracked
  • Develop and manage Wholesale Business program charters and business cases where required.
  • Clearly define program objectives, lead the development of the Wholesale Business implementation plan, and oversee the execution of that plan on time and within budget.
  • Determine staffing and financial requirements for projects and or programs
  • Utilize financial and / or human resources to support longer-term projects.
  • Serve as the subject matter expert on all Wholesale Business projects.
  • Provide the EPMO and integrated solution delivery team with constructive feedback as it pertains to project or overall program performance.
  • Apply knowledge of Wholesale Business technical trends and vendor practices in portfolio management to ensure successful delivery of the application.
  • Ensure compliance of application development activities with audit and information risk policies.
  • Analyse project risks, costs, and benefits and make relevant recommendations to business and IT leadership.
  • Manage workload within Wholesale Business projects, proactively identifying and resolving issues that would present a risk to on-time implementation of the program / project.
  • Act as a key communication channel between internal/external parties and the Wholesale business for ongoing program management status and issues, opening up communication channels, coordinating messages and setting business expectations.

Projects and Requirement Delivery Role

  • Work with business and internal Leadership to understand technology and business strategy and their implication to projects under responsibility
  • Accountable to business for Wholesale Business project scoping, planning, construction, integration, and deployment.
  • Understand, prioritise, and manage development and implementation of Wholesale Business project enhancements / changes
  • Identify / mitigate risks to delivering Wholesale Business projects on time
  • Participate in project estimating / planning processes
  • Ensure quality management across all activities within the Wholesale Business projects allocated

Policy and Process Management

  • Compile management reports for various steering committees.
  • Develop and recommend policies and procedures and programs to increase effectiveness of financial information collected.
  • Identify potential risks and exposures and advise management of any implications as well as implement controls to prevent losses or adverse impact.
  • Formulate or provide support in the formation of agreements with service providers, MVNOs, suppliers and other Wholesale Business partners.

Team Leadership/Management

  • Recruit employees, assign and direct work, oversee their development, identify training needs, and maintain staff competence.
  • Draw-up, negotiate, agree, and sign performance contracts with all direct reports.
  • Establish and evaluate Key Performance Indicators.

Perform any other Related duties as requested by Management

  • Conduct performance appraisals.
  • Provide an advisory and support function.
  • Manage any Labour Relations matters.



Delivers beyond expectations

  • Energized by a challenge.
  • Sets new and stretching goals for self or team and achieves beyond what is expected.
  • Exploits opportunities to exceed goals and works towards them, even under adverse circumstances.

Empowers teams to perform

  • Agrees responsibilities based on insight into an individual’s competencies as well as experience, taking calculated risks where appropriate.
  • Empowers the team to identify and solve problems, providing necessary support.
  • Uses understanding of team and self to resolve conflicts effectively.
  • Creates a clear sense of team identity and holds team accountable for meeting collective goals.
  • Rewards individual initiatives beyond expectations to advance the common goal.

Motivates others to work with self

  • Uses the informal structure, dynamics, and culture of an organisation to get things done.
  • Actively seeks input in decision-making.
  • Shows others how their objectives align with own.
  • Actively contributes to the broader organisation or team, compromising on own preferences where necessary.
  • Invests in building relationships with others (internal and external to the company).

Makes the most of opportunities to improve profitability of own area

  • Continuously focuses on implementing ways to improve profitability and introduces efficiencies within the WMB.
  • The ability to make value-creating decisions, combining hard data and personal insights to further the contributions of the WMB team.
  • Acts quickly on and prioritizes commercial opportunities within own area of responsibility
  • Anticipates evolving commercial trends and takes the required steps to refocus business activities accordingly as well as to inform senior management.

Builds group momentum for change

  • Engages the motives, values, and goals of individuals to achieve group commitment to drive the change effort themselves
  • Builds “behind the scenes” support or coalitions
  • positions champions to energize and sustain the desired change
  • Introduces high-impact actions such as redesigning organisation structures, processes, systems to drive and reinforce the desired change


Shapes company strategy or industry

Business Awareness

  • Has a clear view of the company’s 5-to-10-year strategy
  • Able to spot previously unidentified business opportunities and manage such through the correct channels.

Critical integration of info

  • Sets long-term agenda for own area of responsibility
  • Frames strategic options for the business

Action-oriented plan

  • Implements a successful strategy that challenges other parts of the company or other players in the industry

Continually takes action to add value to the customer

  • Thinks from customer’s perspective and continually delivers an improved offering that has a win-win impact.
  • Shares information and ideas with customers, challenges and stands up to them when appropriate.
  • Takes special actions beyond standard business practice in the interest of the customer.
  • Identifies and develops best practices for working with or adding value to the customer.


Systematically works on building own team capability


  • Has a clear view of how the different capabilities of team members work together?
  • Systematically and constructively gathers individual development input from multiple sources.
  • Uses sound assessment methods including behavioral interviews, multiple assessors to select internal and external candidates.
  • Uses sound assessment methods including behavioral interviews, multiple assessors for development planning purposes.

Individual Feedback

  • Explains to individuals how they can contribute to team development
  • Constantly seeks and implements methods that will encourage collaboration amongst colleagues.

Development Efforts

  • Sets specific development goals for individuals in order to build capability of the function or department.
  • Seeks to understand systematic retention challenges and addresses them.
  • Provides assignments that will take an individual into a new area of work to enhance the bench strength of the team.
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