What will you do?
• Sell life insurance telephonically.
• Achieve sales targets.
• Adhere to Quality and Compliance processes to minimize business risk.
• Manage your quality and compliance against benchmarks to minimize business risk, with the client in mind.
• Maintain optimal operational efficiencies based on productivity measures.
• Adapt and change to fit in with changing business operational requirements.
• Sales objection handling
• Build and maintain good client relationships.
• Managing information regarding new products, ruling, training updates, etc.
• Keep abreast of developments and trends in the industry – self learning.
• Ensure commitment to the FAIS Fit & Proper qualification requirements.
What will make you successful in this role?
Qualification & experience
• Grade 12 qualification
• At least 2 years’ experience within a Sales Outbound Call Centre selling long-term insurance (with targets attached to the sales)
Knowledge and skills
• Good understanding of Financial Services Industry related legislation and regulation
• Understanding of sales processes and servicing industry
• Outbound Sales experience is required.
• Fluency in English and one other South African official language
• A clear criminal and credit record
• Commitment to the FAIS Act and meeting Fit & Proper qualification requirements.
• Willingness to work overtime in order to achieve targets.
• Being fully computer literate.
Personal attributes
• Interpersonal
• Planning and organizing
• Building and maintaining relationships
• Treating Customers Fairly
• Initiative
• Results Driven/Achievement orientated.
• Continuous learning
• Tenacity
• Objection handling skills
• Team orientated
• Ability to receive and implement feedback.
Qualification and Experience
• Grade 12 with 1 to 2 years related experience.
Knowledge and Skills
• Undertake Outbound Tele-Sales
• Service inbound client queries, requests.
• Administration and processing
• Quality, compliance and accreditation
Personal Attributes
• Communicates effectively – Contributing independently.
• Situational adaptability – Contributing independently.
• Action orientated – Contributing independently
• Persuades – Contributing independently.
Core Competencies
• Cultivate innovation – Contributing independently.
• Customer focus – Contributing independently.
• Drives results – Contributing independently.
• Collaborates – Contributing independently.
• Being resilient – Contributing independently