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PBX Guest Service Agent

  • Full Time
  • Remote

Role Purpose:

The company is a 24 / 7 / 365 Operation, and we are looking for people to fill in shifts at various times. All employees work remotely from home.

Requirements:

  • Must have a quiet work environment
  • Must be reliable
  • Upbeat and friendly demeanor
  • Being friendly, intuitive, and caring to all callers on all calls
  • Desktop / Laptop meeting minimum requirements
  • Stable high speed internet connection
  • Shift required: 10pm – 6am SAST or 11pm – 7am (SAST) (Monday – Friday, weekend availability)

Skills:

  • Excellent communication skills (written and verbal)
  • Good computer skills
  • Ability to multitask
  • Speaks clearly
  • Attention to detail
  • Top end customer service
  • Guest Service / Reservations

Educational Requirements:

  • Matric
  • Relevant certification / diploma

Experience:

  • 1 year Hotel experience required
  • 1 – 2 years PMS experience is preferred

Technical Requirements:

Minimum Internet Requirements:

  • Stable high-speed internet (wired Fibre connection, specifically if located in South Africa). Internet disconnections should not happen on a regular basis.
  • A minimum of 20MBps download and 20MBps upload speed and latency less than 250ms is required to our US servers. If you are located internationally, it is important to note that your contracted speeds may not be the speeds that reach the US. – To complete a speed test, you can go to https://proof.ovh.net/ Important note, wireless connections are prohibited (including but not limited to, hotspots, WiFi connection, air fibre.
  • LAN Network Connection to home router (your computer must be connected directly to your internet router via Ethernet cable, strong enough to support your maximum speeds).

Minimum Computer Requirements

  • A Windows based computer capable of running Windows 10 or higher software or minimum Intel i3 or AMD Ryzen 3 Processor.
  • Apple Macs and Chromebooks are not permitted.
    Minimum 8GB RAM or more
  • At least 30% of HDD free space available (available memory on your computer).

Minimum Office Requirements

  • Quiet work environment (ex. There should be no audible sounds heard from TV / Radio / Music / Children / Pets / Smoke Alarm Battery beeping, etc.).
  • Mobile phone capable of running the Duo Multi Factor Authentication App. This App is used as a security measure logging into your workplace.
  • A USB headset (not aux cord with USB adapter headset). Bluetooth / wireless headsets are not sufficient and cannot be used. Headsets can have 1 or 2 “ears” based on personal preference but need to have USB connection directly to PC.
  • UPS or backup generator if you cannot guarantee 99% of the time (e.g. loadshedding in South Africa).
  • If collecting credit card information (for reservations) a camera is required for PCI compliance.
  • A second monitor is needed to make navigating your systems much easier. It does not need to be a new monitor and can be any brand.

 

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