Managed Services Manager | IT Recruitment

Role Purpose:

  • To manage the relationship between the company finance team and all the managed service entities used by the finance team
  • To ensure all the Finance functions (Accounts Receivable, Accounts Payable, Leases, Fixed Assets, Tax, and any other areas) are performed accordantly to the SLA by the managed service entity



  • B Compt Honors and Articles (4 years with Hons and 3 years Articles)
  • Project Management qualification



  • Min 5 Years’ experience in a Financial Management role
  • Articles with the Big 4, PWC, KPMG Deloittes, Ernst & Young will be an advantage
  • Experience in Telecommunications industry will be an added advantage.
  • Shared service, or 3rd party management experience


Main Responsibilities

  • Performance Monitoring – Measure performance and output of the managed service entities as per OLA and SLA.
  • Manage all escalations that are raised by internal and external parties as per SOP, in relation with duties to be performed by the managed service entities, governed by legislation. Problem solving – investigation, analysis, and decisiveness
  • Ensure all SOPs are kept up to date and relevant – continuous monitoring that the managed service partners are complying with policies and procedures
  • Identify and implement automation opportunities, facilitate, initiate, and execute initiatives, be proactive and work independently to solve problems
  • Continuously evaluate business processes to ensure key risks are mitigated with appropriate financial controls through implementation of relevant process improvement initiatives
  • Lead and participate in any existing finance related project and identify issues that may need to be turned into a project.
  • Plan, implement, and manage internal and external projects.
  • Identify shortcomings and weaknesses in the transaction and control environments and mitigate risk
  • Manage and attend meetings and keep open communication with various departments to ensure we are aware of new developments and changes
  • Constantly evaluate and drive enhancements to processes and system, to ensure that the company risk is minimal, and the automation of the system continues to evolve.
  • Be a strategic partner for the various Finance Analysts and other Business Units
  • Being proactive to ensure conflict is identified and resolved prior, however, if conflict arises keep your decisions in line with the company values
  • Assist with internal and external audits
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