IT Manager | IT Recruitment

Role Purpose:

To manage the technology services& resources in an effective & efficient manner and implement improvements as required

 

Job requirements (minimum entry requirement):

Education

  • Grade 12 plus relevant IT qualification

 

Knowledge/Skills

  • Broad skills base, Networks, security, hardware, and software

 

Behaviors

  • Punctual, shows interest and enthusiasm towards work, co-operates with staff at all levels within the company, dependable, shows initiative, attention to detail, accuracy

 

Experience

  • 3 -10 years

 

Responsibilities:

User Support/End User Computing

  • Supports all users with desktop, printer, and software issues by responding to helpdesk tickets that are escalated from Tier 2 and 3.
  • Support on Tier 3 Tickets.
  • Ensures that all PCs have latest software, appropriate server access and security, logged and tracked in the helpdesk.
  • Monitor helpdesk to meet SLA consistently.

System Administration & Monitoring

  • Responsible for overall IT infrastructure health and maintenance
  • Sets up server monitoring and reporting system.
  • Ensures server capacity and processing power is optimal for business needs.
  • Sets up and monitor system backup mechanisms with Veeam.
  • Maintain and improve Disaster Recovery Plan.
  • Implements necessary security & systems policies.
  • Office 365 Administration.
  • Network Administration.

System Security

  • Implements necessary security systems & policies.
  • External audit and penetration test will be done yearly to ensure compliance to IT standards.
  • Research system security and do continues improvements.
  • Maintain firewalls and security infrastructure.
  • Ensure all systems are compliant.

Office Automation, hardware control and purchasing

  • Investigates best technology resources for business requirements by attending technology seminars and keeping up to date with latest technologies.
  • Asset management – records location, cost & status of all technology related resources and provide reports to departments on usage where applicable.
  • Ensures all hardware and software are up to date, in suitable working condition.
  • Ensures up to date & recorded use of all software licences and participation in Microsoft processes to ensure compliance.
  • Purchasing of all IT related equipment.

IT projects

  • Plans, manages & co-ordinate all IT projects and ensure projects are delivered on time and to specification.
  • Assist other company projects where IT assistance is required.

Access Control System with Time and Attendance

  • Setup and maintain groups and user access to all access-controlled doors as required by HR.
  • Oversees maintenance and repairs of system, all repairs and maintenance logged and tracked in helpdesk.
  • Assists HR with time and attendance system and maintenance.

Telephony System

  • Support all users with telephony system.
  • Creates new accounts and control access to the telephony system.

General: cGMP & Health/Safety

  • Reports irregularities and other non-conformities relating to cGMP which forms part of the continual quality improvement process.
  • Performs all tasks in accordance with the Health and Safety requirements per the Occupational Health and Safety Act 85 of 1993.
  • Promotes safe working conditions to minimize workplace injuries.
  • Carries out all tasks according to relevant Standard Operating Procedures which are obtainable in each department. This may include operating SYSPRO.
  • Adheres to all company policies and rules.
  • All relevant documentation to be completed accurately and filed.
  • Housekeeping – maintains a neat and tidy workspace
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