IT Account Manager (AA)

Our client is currently seeking an AA IT Account Manager.

 

Based (on site): 1 x Pietermaritzburg

 

Qualifications: Minimum requirements for Account & Service Delivery Manager:

NQF6 or higher ICT qualification

ITIL Certified IT is a must have

3 years’ experience in account and Service Management

 

Duties:

Oversee all resources

Manage contract and billing
IT SLA management (with regard to incident and service requests)

IT service support analytics and reporting

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