Intermediate Desktop Engineer | IT Recruitment

Academic requirements:

  • 2-year diploma / 3-year diploma in support services or A+ and N+ (Please provide any other IT related certification, Diploma or Degree)

Work experience:

  • Experience in desktop support both Hardware and Software (Onsite or remote), minimum 1 year.
  • If work experience includes call centre exposure, it is very beneficial.
  • Office365 – Managing portal, administration of users (azure ad sync or cloud)
  • Advanced mail troubleshooting (Spam filtering, mail tracing and managing DNS records for best practice)
  • Experience with RMS tools (AV, Patch management, hardware inventory and device resource management)

Requirements:

  • Ticket management of client queries and issues (Logged telephonically or via email).
  • Setup of client software, emails and troubleshoot issues thereof.
  • Managing/troubleshooting of Office365 portal and exchange.
  • Managing/troubleshooting of clients PC (general issue and advanced investigation)
  • Hardware, Patch management and Anti-Virus maintenance using RMM tools.
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