Domain Architect II – Customer Omnichannel | IT Recruitment

Position Purpose:

  • As a recognized authority of Customer Interactions and its related channels, the Domain Architect strategically advises on and drives the Customer Omnichannel strategy that underpins all business solutions, creates the architecture for these platforms and leads the realization of the architecture roadmap into the target state.
  • Deep subject matter knowledge relating to the full Customer Experience (CX) covering Digital Channels, Customer Identity & Access Management, Digital Marketing, Digital Advertising, Personalization, and analytical systems as applicable to the retail industry is essential.

 

Qualifications:

  • Degree in Information Systems / B Sc Computer Science (or similar) – essential

 

Experience:

  • 10 to 15 years’ experience working experience within the IT industry.
  • 5 to 10 years’ experience with customer relationship, customer master data management, customer analytics and digital omnichannel solutions
  • 5 years retail industry experience with an understanding of retail business processes.
  • 5+ years’ experience in architecting IT Technology programs with detailed understanding of the Customer Omnichannel and Frameworks.
  • 2 years understanding of the broader digital advertising industry. – desirable
  • 2 years’ experience with loyalty programmes. – desirable
  • 5+ years’ experience with Customer Experience (CX) relating to Digital Channels (web, mobile, WhatsApp, USSD), CRM’s, Customer Identity, Customer analytics systems
  • 5+ years’ experience with all aspects of IT projects from business analysis, architectures, system analysis and design through development, testing, implementation, and production support (SDLC).
  • 5+ years excellent design and architecture skills and proven track record delivering well designed complex enterprise class systems.
  • 3+ years excellent technical development and be able to mentor others to improve their design and development skills.
  • 5+ years identification and formulation of solution architecture and solution alternatives and their assessment.
  • 5+ years demonstrated expertise in a variety of application development methodologies and practices.
  • 2 to 3 years lead a team through an architectural development process and collaborate with application development teams, architects, and other members of the software development team.
  • 2 to 4 years’ experience with current research and standards in Solution Architecture.
  • 5+ years’ experience in high volume data and files processing, in a batch and real time, integration environment. – desirable
  • 2+ years’ experience in agile practices. – desirable
  • 2 to 3 years Project management experience of mid-sized projects. – desirable

 

Job objectives:

Consult on the Customer Omnichannel strategy, develop roadmaps and reference architectures, and govern the technology selection in support thereof.

  • Develop and maintain an understanding of the technology strategy and business priorities for Customer Omnichannel in the enterprise.
  • Develop the company Customer Omnichannel landscape roadmap and blueprints in line with the strategic business direction
  • Maintain, socialize, and enforce Customer Omnichannel System standards, keeping technology stakeholders up to date with changes in the technology standards highlighting potential impact to the enterprise.
  • Be clearly identified as the Customer Omnichannel Systems authority for all technologies and provide technical guidance and leadership in technology proposals, RFIs, RFPs, and project teams.
  • Keep abreast of the latest Customer Omnichannel technology trends and emerging technologies, determine the potential impact on the enterprise, and drive adoption as deemed appropriate.
  • Create and present reference architectures as advice on the Customer Omnichannel architecture strategy for the organization.

Serve as the Customer Omnichannel domain architecture and design authority for all project and operational stakeholders and ensure architecture quality across all solution platforms enabled by customer-facing solutions.

  • Be clearly identified as the senior design authority as it relates to the Customer Omnichannel domain and provide technical guidance and leadership in solution proposals, RFIs, RFPs, and project teams.
  • Partner with the Enterprise Architect and other Solution Architects in support of the definition and development of the overall enterprise solution landscape.
  • Detect critical deficiencies in Customer Omnichannel architectures and recommend improvements.
  • Work with external service providers to drive projects to successful implementation.
  • Review external and internal designs for Customer Omnichannel systems from a risk and technology perspective
  • Ensure applicable Architecture and Design reviews are conducted for Customer Omnichannel solutions in line with the defined IT governance and processes.
  • Provide architectural oversight and guidance to development teams to ensure high-quality technical solution designs during the detailed
  • Design, build, test, and deploy phases that conforms to architecture principles and standards.
  • Mentor solution architect / senior developers / designers / business analysts.

 

Provide expert Customer Omnichannel guidance, ensure solution architectures and designs are in line with the Customer Omnichannel strategy and technology standards and conduct architecture and design reviews as part of the Architecture Review Committee.

  • Define and develop the overall Customer Omnichannel architecture landscape in partnership with other Domain Architects and Solution Architects.
  • Review proposed solution architectures ensuring alignment with architecture principles, the architecture framework, Customer Omnichannel reference architectures, set technology standards and identify critical gaps, and recommend improvements.
  • Give guidance and advice to peers in respect to Customer Omnichannel solution designs ensuring the designs conform to industry best practices and standards.
  • Engage all stakeholders to obtain agreement on proposed Customer Omnichannel s solutions and work closely with business stakeholders, Business Analysts, System Analysts and Project Managers to architect and implement media solutions.

 

Contribute to solution architecture and design standards and SDLC governance requirements

  • Define a framework for Solution Architecture and develop the policies and procedures and templates to guide and govern the Solution Architecture processes.
  • Develop and maintain solution architecture principles and quality compliance criteria to guide technology decisions.
  • Develop and set solution modeling standards and guidelines.
  • Define a set of metrics to measure and report on the performance of the various solution architecture processes.

 

Knowledge & Skills:

  • 10 years Architecture and design of Customer Omnichannel Solutions and integration to other solutions.
  • 3 to 5 years’ experience with cloud, including AWS and Azure
  • 3 to 5 years proven experience creating customer omnichannel solutions, building and maintaining reliable and scalable solutions as well as experience working with varied forms of data infrastructures
  • 3 to 5 years Software development frameworks and methodologies (Agile, Scrum, TOGAF, etc.)
  • 10 years strong analytical, problem-solving, and logical skills
  • 5 years strong senior stakeholder management skills
  • 5 years excellent team-working, interpersonal skills
  • 5 years Out of the box thinker (lateral) 3 years ability to innovate
  • 5 years develop of proposals and excellent written communication & presentation skills
  • 5 years excellent organization and facilitation skills
  • 5 years strong conflict management skills
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