Commissions Controller | IT Recruitment

Role Purpose:

To ensure monthly commissions payments are accurately calculated and paid out timeously to the External Service providers.



  • A diploma in Bookkeeping or Accounting



  • 2 years’ experience in multilevel commissions calculations / complex transactions


Key Performance Objectives

Monthly Commission payments.

  • Ensure commissioning system is updated with XSP data from source systems within the agreed time from the end of the previous month.
  • Ensure that payment timetable is drawn up on a monthly basis and all deadlines are specified and adhered to.
  • Follow up on outstanding deal letters and ensure that they are received and updated into the commissioning system accordingly.
  • Review duplicate IMEI report and ensure appropriate action is taken to clean up report.
  • Review FMS data reconciliation reports for each XSP and ensure that lines that do not match, are within an acceptable level as defined.
  • Review all commission payment to ensure that commissions applied are in line with agreements / income allocation schedules and relevant deal letters.
  • Review recurring revenue payments i.r.o pre and postpaid airtime.
  • Reconcile activations commissioned to daily stats report and to the unclaimed report generated by the commissioning system.
  • Ensure that all commission payments are timeously reviewed and signed off to ensure that the XSP’s are paid timeously, as stipulated in their relevant agreements.
  • Ensure that all reports as required by XSP’s are sent timeously.
  • Ensure that all signed documents are filed safely and for ease of reference.


  • Assist internal and external auditors when required to do so.
  • Ensure that any recommendations made within an audit report are reviewed and implemented where necessary.
  • Attend meetings and keep open communication with Sales, Marketing, and IT departments to ensure that any deals or new products launched into the channel are catered for within commissions.
  • Maintain relationships with the XSP’s ensuring that all problems and queries are resolved timeously.
  • Constantly evaluate and drive enhancements to the commissioning system to ensure that the company risk is minimal, and the automation of the commissioning system continues to evolve.


  • Design reports, to be programmed by the IT department, to provide management information.
  • Produce monthly reporting pack.
  • Produce all reports as requested by the company management.
  • Review policies and procedures and ensure compliance thereof.

Health and Safety Compliance

  • Conform and adhere to Safety, Health, and Environmental legislative requirements.
  • Report any health and safety concerns/incidents in the workplace to the manager / health and safety representative.
  • Assist the company to establish and maintain a fully compliant Healthy and Safe Work Environment.
  • Attend the Safety, Health and Environmental workshops as required by management.

Perform any related duties as requested by Management

  • Ability to perform any additional requirements, as and when needed



Results Orientation

Brief Description

  • Delivers beyond expectations


  • Energized by a challenge
  • Sets new and stretching goals for self or team, and achieves beyond what is expected
  • Exploits opportunities to exceed goals and works towards them, even under adverse circumstances

Team Leadership

Brief Description

  • Empowers teams to perform



  • Agrees responsibilities based on insight into an individual’s competencies as well as experience, taking calculated risks where appropriate
  • Empowers the team to identify and solve problems, providing necessary support
  • Uses understanding of team and self to resolve conflicts effectively
  • Creates a clear sense of team identity and holds team accountable for meeting collective goals
  • Rewards individual initiatives beyond expectations to advance the common goal

Collaboration And Influencing

Brief Description

  • Motivates others to work with self


  • Uses the informal structure, dynamics, and culture of an organisation to get things done
  • Actively seeks input in decision-making
  • Shows others how their objectives align with own
  • Actively contributes to the broader organisation or team, compromising on own preferences where necessary
  • Invests in building relationships with others

Change Leadership

Brief Description

  • Mobilizes others to initiate change



  • Encourages others to pursue opportunities for change
  • Takes action to influence specific individuals, such as giving them a part to play in the change effort
  • Publicly tracks the progress of the change in order to keep people engaged
  • Engages with people throughout the change process to understand and address emotional reactions and maintain commitment


Customer Orientation

Brief Description

  • Continually takes action to add value to the customer



  • Thinks from customer’s perspective and continually delivers improved offerings that provide win/win impact
  • Shares information and ideas with customers, and challenges and stands up to them as appropriate
  • Takes special actions beyond standard business practice in the interest of the customer
  • Identifies and develops best practices for working with or adding value to the customer, and champions among colleagues/stakeholders
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