Carrier Relations Manager | IT Recruitment

Position Purpose:

Responsible for procurement of the company’s products and services from regional vendors, in order to support internal stakeholders, by establishing and maintaining long-term beneficial relationships and strategies. The role supports sales and project teams in their growth and delivery objectives.


Key stakeholder Relationship:


  • Finance, Procurement, Operations, Sales, Project Managers, Quality Assurance, Contract Manager



  • Customers, Vendors/suppliers, Attorneys


Experience & Qualifications:

Minimum Qualification:

  • ITIL basic foundation certification
  • Bachelors degree in commerce, supply chain or related tertiary qualification preferable
  • Project management or service delivery background advantageous


Minimum Experience

  • 5 years’ experience in telecommunications industry, data networking products (MPLS, Ethernet, WAN, etc.).
  • Experience in procurement from international suppliers, predominately in Africa and Middle East (preferable)


Other Requirements

  • Valid passport
  • Willing to travel internationally on an ad hoc basis
  • Prepared to work overtime, if required


Key Performance Areas & Indicators:



  • Fully engage with Commercial Manager to confirm any technical requirements, SLA and delivery lead times for all firm requests
  • Ensuring services are sourced and negotiated at market-related prices or less.
  • Monitor escalations received from Commercial Managers to ensure pricing requests completed within the timeline for the respective country matrix.
  • Negotiate further discounts, based on firm order and obtain an official quote for all requests at 100% probability
  • Submit a final offer to Commercial Managers accurately
  • Ensuring pricing books are up to date and communicated with management if any price changes take place.




  • Work with global suppliers, ensuring open and transparent communication of supplier feedback
  • Develops, reviews, and refines supplier score cards and procedures for vendor rules of engagement.
  • Leverage score card analytics to make data-driven decisions and recommendations to stakeholders and leaders.
  • Manage and resolve supplier escalations from internal departments
  • Responsible for resolving Supplier invoice holds and payment issues from suppliers.
  • Retrieve reports from the system and generate monthly reports to measure trends



  • Ensure SLA criteria including penalties are in place with all vendors
  • Analyses monthly SLA reporting received from QA for non-performance
  • Negotiate necessary credit note with the supplier based on SLA reporting
  • Obtain necessary credit note and ensure captured by Finance



  • Participate in transformational, consolidation and negotiate annual cost-savings initiatives
  • Analyze annual spend per supplier and advise on consolidation or other initiatives to reduce costs and improve service delivery




  • Request cancellation terms from suppliers
  • Timeous and accurate processing of all requests
  • Provide accurate feedback to Commercial Managers on cancellation period and penalties


Competency requirements for position


  • Product knowledge of Ethernet, MPLS and Internet data solutions
  • Knowledge of ISP/data solution providers and markets across Africa
  • Basic knowledge of telco regulations and legislation in various countries


  • Basic Cost-Accounting skills
  • Excellent written and verbal communication skills
  • Ability to build collaborative relationships with vendors for competitive advantage
  • Basic Cost-Accounting skills
  • Report Writing skills
  • Intermediate skills in Microsoft Office (Word, Excel, Outlook, and Powerpoint)


  • Strong negotiation skills
  • Strong Business Acumen
  • Analytical skills
  • Accurate, attention to Detail
  • Deadline driven
  • Planning and Organisational skills
  • Initiative
  • Ability to prioritize
  • Problem-solving skills
  • Stress tolerance
  • Team player
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