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Business Support Specialist OT Sustainability


This role provides global system solutions, and other technologies, for enterprise-wide business.

requirements in the Sustainability and Capital Projects function are responsible for ensuring technical.

alignment to the functional operating model.

Further supports the Solution Lead in ensuring that the functional system solution adheres to leading practice. Tactical with a major focus on continuous improvement of systems in order to maximize operational delivery.

Specific – Accountabilities & Authorities of the role:

  • Collaborate with different stakeholders at the various operations to have a good understanding of the operational technologies for sustainability and capital projects.
  • Engage with the manager, Business Process Custodian (BPC), and Regional Process Owners (RPOs) on continuous business improvement opportunities.
  • Focus is on continuous improvement rather than day-to-day incidents.
  • Analyse business requirements, interpret and capture them in a business requirements document (BRD)
  • Assist in the functional preparation of Business Process Procedures and Documents, Test Scenarios, End-user documentation, and User manuals.
  • Effective management of Incidents/Requests/Changes/Problems and Config requirements.
  • Identify gaps in current global/ local business processes and ensure optimization.
  • Participate in regional governance structures.
  • Review quality assurance activities for the functional area. i.e., regression testing, testing of change requests, and bug fixes.
  • Work with the Business Lead to manage our clients’ requirements from third-party non-SAP suppliers i.e., interfaces to the application.
  • Work with the Global Access and GRC team to ensure process optimization, regional “fit” and compliance with statutory requirements, legislative regulations, policies, work standards and governance requirements.

Generic – Accountabilities & Authorities of the role (KPI’s):

  • Compliance to all processes for all incidents, requests, and changes (E.g. Manage Requirements, Critical Incident process etc.)
  • Effective Service Level Management
  • Ensure all global and regional vendors deliver against all agreed SLA’s.
  • Ensure compliance to all IM and our client’s policies and report on all matters pertaining to non-compliance.
  • Ensure compliance to SOX, King IV, and all other relevant governance requirements.
  • Ensure full compliance to IM PMO processes (E.g., gate reviews etc.)
  • Maintain good inter-departmental relationships.
  • Participate in Monthly Incident, Request, Problem, Change and Project Review Meetings.
  • Staff development via formal training where required.
  • Strategic roadmap agreed with requested, and initiatives delivered against expectation.
  • Timeous completion of ad hoc requests.
  • Timeously update, maintain, and action all items on SysAid.


  • Relevant Technical/IT Degree or Diploma.
  • At least 5 years’ experience in ESH and ESG processes or similar role.
  • In-depth understanding of the Sustainability landscape.
  • Experience in change management, system integration and solution design-Global experience.
  • Appreciation of technology accountable for knowledge of requisite processes for area of accountability.




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