Business Analyst

Position Purpose:

Provide a specialist business and process analysis function, documenting and evaluating existing business processes, designing and implementing new business processes in support of the development of comprehensive fit-for-purpose and efficient processes across countries aligned to the Africa business operating model, in an effort to improve quality and to optimize business results.


Experience & Qualifications:

  • Relevant Bachelor’s Degree
  • Lean Six Sigma Black Belt (advantageous)
  • Certified Business Analysis Professional (CBAP) certification (preferred)
  • Project Management certification (preferred)
  • 10 years’ experience as a business analyst within the Financial industry
  • Insurance operations experience (advantageous)
  • Experience in implementing new processes or products within Insurance or Financial Services



Set out end state targeted key processes for all functions (distribution, operations, customer service, HR, Risk management, Finance, IT, Product Development, marketing) in line with the targeted Africa Segment’s operating model

  • Identify key targeted processes for each function across the Africa Segment, its countries, Product Houses and Group Wide Services
  • Define and document the key targeted processes, aligning these to the principles of the targeted Africa Segment’s operating model, including collaboration with business subject matter experts
  • Review the key targeted processes with the Operating Model work-stream leads in respect of product, IT, process, distribution and role design


Analysis of the gaps between existing key processes and the key targeted processes

  • Identify, investigate and analyze problems faced by business and product owners; propose documented solutions that fully address the business requirements needed to optimize the business
  • Set out, in collaboration with subject matter experts, additional key gaps to the targeted key processes from an operating model perspective


Priorities and implement the actions to close the identified gaps in key targeted processes

  • In collaboration with the Operating Model work-stream leads plan the key process gaps that need to be resolved on a prioritized basis to achieve the Operating Model objectives
  • Develop enhanced process solutions as per the Operating Model plan that encompasses the entire system (people, process and technology)
  • Identify areas of user technical / system training and assist with roll-out plans
  • Identify and assist in resolving areas requiring financial efficiencies and enhanced governance
  • Consult in area of expertise to provide specialist input into the development and amendment of policies, processes and procedures
  • Identify and analyze deficiencies, loopholes, etc. in operational processes and propose a way forward to effectively deal with them
  • Investigate and propose process optimization opportunities in the context of best practice and improved operational efficiency
  • Apply the necessary discretion and judgment in making decisions and to overcome problems, in order to achieve set operational goals and objectives
  • Develop and maintain productive working relationships with peers and organizational role players to achieve optimal cross process integration
  • Build and maintain relationships with internal and external stakeholders
  • Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness and recommend adjustments
  • Make recommendations to improve client service and fair treatment of clients within area of responsibility
  • Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service


Stakeholder relationships

  • Build strong relationships through providing specialist know-how and leadership to others, expressing positive expectations
  • Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialization
  • Positively influence and manage change and offer specialist support where required
  • Contribute to continuous innovation through the development, sharing and implementation of new ideas and involvement of colleagues and staff
  • Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management
  • Take ownership for driving career development



  • Business Acumen
  • Customer/ Stakeholder Commitment
  • Drive for Results
  • Leads Change and Innovation
  • Reporting and Interpretation
  • Process Governance
  • Collaboration
  • Impact and Influence
  • Self-Awareness and Insight
  • Diversity and Inclusiveness
  • Institutional Process Analysis and Redesign
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