Business Analyst Team Lead (Project: POS Transformation Programme)

Position Purpose:

The Business Analyst Team Lead is responsible for leading, coaching, and training a team of Business Analysts to maximize productivity and increase business delivery within the Business Analysis space. This includes the fostering of cross-discipline relationships to constantly review and improve on ways of work. The Team Lead is also responsible for the end-to-end L3 business architecture for the area of responsibility and actively engages with the business stakeholders to consult on projects and work requests and the prioritization of the analysis deliverables.



  • 3-year Bachelor Degree in Business Analytics or Information Systems or Business Management, FTI Diploma, or equivalent qualification in Analytics, Informatics, Computer Science, Programming or Business



  • 1 – 2 years Facilitation/ Coaching qualification
  • IIBA (International Institute for Business Analysts)



The successful candidates must have the following experience:

  • Experience in Retail FMCG (including Customer Journeys such as Endless Aisle, Digital receipts, Queue Busting, BYOD, QSR Hospitality and Self-Checkouts)
  • Proven Track Record on Large Scale Projects Implementations i.e., SAP or POS Programmes, POS would be an added advantage
  • Proven track record of experience in rollouts with large number of stores across the African continent (including South Africa)
  • Relevant Technical and business acumen in Point of Sale / Service Systems
  • Requirement Traceability Management
  • Business Process/ Capability impact assessment
  • Exposure to Non-RSA environment

Standard BA Lead experience required:

  • 5 – 10 years in a Team lead/management role (Experience within Retail FMCG in the capacity as Team Lead)
  • 5+ years Business Analysis Techniques (IT)
  • 5+ years Business Process Management
  • 3-5 Years Business Requirements Writing
  • 5+ Years People Management
  • 5+ Years Quality Management
  • 5+ years Conflict Management
  • 5+ Years Coaching & Mentoring
  • 5+ years IT Experience


Job objectives:

People Training, Coaching, and Management:

  • Effectively communicate news, changes and policies to the Business Analyst Team.
  • Effectively and timely coach, train and motivate Business Analysts to improve both technical and soft skills based on individual development plans.
  • Efficiently manage day to day people issues, e.g. leave, disciplinary processes, recruitment etc.
  • Ensure the right people are recruited and selected on a timely basis.
  • Effective and efficient management of formal performance evaluation/ KPI feedback sessions at least once a year Compile and collate effective development plans and follow-up to ensure progress is made.
  • Identify and provide relevant training and coaching on a continuous basis to ensure high levels of competence.
  • Manage all Labour Relations issues in an effective and efficient manner.
  • Manage project documentation deliverables of team members on an ongoing basis as required in collaboration with Delivery teams

Manage and Build Internal Relationships:

  • Liaise with other IT Teams and Business Units on an ongoing basis to discuss requirements or enhancements.
  • Continuously build and sustain a service orientation culture through feedback on customer service, training and coaching initiatives.
  • Maintain continuous, comprehensive knowledge building and effective knowledge sharing within and between team members.
  • Handle internal client issues in a correct and timely manner.

Change Management

  • Implement, maintain and adhere to new Business Analyst Standards.
  • Educate team members and internal clients on new functionalities or enhancements. Support BA’s in change management meetings on a regular basis.
  • Provide guidance to the team on devising effective and efficient approaches to achieve the project objectives, using manual processes or software tools.

Quality Assurance

  • Implement, maintain and evaluate on a monthly basis the documentation quality principles and standard procedures for Business Analysts, by aligning with the company best practice methodologies.
  • Establish and implement effective requirements practices and ensure continuous improvement of practices and processes (e.g. administrative processes, data warehousing, business intelligence development activities etc.).
  • Implement effective quality controls for documentation & Business Analyst standards.
  • Effectively monitor the work of Business Analysts to ensure compliance with all processes, policies and procedures relevant to the Business Analysis and broader Company environment.
  • Prepare and deliver weekly team feedback on Community of Practice and BA team deliverables.
  • Review requirements developed by Business Analysts.
  • Develop long term plans and goals for the team on a yearly basis to manage risk in terms of skills needed for projects on the roadmap.
  • Ensure that the baseline business architecture (L3 Business Process models) is created and maintained in the appropriate tool for the area of responsibility.

Administrative Management:

  • Prepare Business Analyst application requirement documentation. (e.g. Staff Requisition for new positions as well as to fill a vacancy).
  • Report, track and communicate status and issues to ensure that requirement documentation is accurate and addresses business needs.
  • Track contribution and performance of Business Analysts to the Community of Practice activities, actively promoting participation.


Knowledge & Skills:

  • Non RSA/ Africa Fiscal Legislation knowledge
  • RSA VAT/ Fiscal Legislation knowledge
  • 3 – 5 years expert knowledge and experience in working in Agile methodologies
  • 3 – 5 years Aris Tool
  • 5 – 10 years Business Analysis and Process Knowledge
  • 3 – 5 years Resource Allocation
  • 3 – 5 Years People Development & Motivation
  • 3-5 Years Team Management Principles
  • 5-10 Years Comprehensive Knowledge of Business Requirements
  • 3-5 Years Client Business Processes (Business Retail)
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