Business Analyst (Financial Services)

Position Purpose:

The Business Analyst has to ensure that efficient and cost-effective business solutions and processes are in place to address business needs/requirements. The role facilitates effective and competitive business processes by eliciting, analysing, validating and documenting business organisational and/or operational requirements




  • 3-year Degree/Diploma


  • FTI Diploma




  • 3-5 years of experience in Business Analysis in a Financial Services/Banking domain within a retail industry
  • 5 years of experience in ERP systems
  • 2-3 years of experience in the Retail industry
  • A strong technical background is required:
  • Technical skills – knowledge of software and IT skills
  • Data analysis – able to use logical techniques to analyze, describe, and evaluate data
  • System analysis –able to find solutions to a given business function.
  • System integration specification – able to bring different technological entities together to solve a given problem
  • Functional specifications – able to explain in detail how a given technological solution would meet a given business requirement.

Experience in many of the following VAS services:

  • Wallet
  • Money Transfers
  • Saving and Gift cards
  • Insurance
  • Airtime and Data
  • Bills and Tickets


Job objectives:

Information Seeking and Analysis

  • Analyse and understand the current business environment and strategies
  • Understand the current trends and developments in the retail industry
  • Requirement elicitation

Leadership, Facilitation and Influencing

  • Gaining knowledge within specific area and sharing of that knowledge across the team. This includes interviews, presentations and workshop facilitation with both business & IT

Building and Maintaining Relationships and Communication Lines

  • To build and maintain a trust relationship with business users – by delivering what was promised and providing solid knowledge and support.

Theoretical knowledge and application

  • Research, document and prepare business cases on appropriate technologies, which will align with the business strategies of the organization (including feasibility and business benefits).

Time Management

  • To delivery required tasks and documentation on time, and within agreed timelines


Knowledge & Skills:


  • Formal training in business analysis and design methodologies
  • Experience in participating in projects
  • Solid track record in successful delivery in the BA environment
  • Experience in a global business environment is preferred
  • Business understanding of the broader retail industry will be advantageous.


  • Presentation and Workshop facilitation skills
  • Estimation and planning of business analysis effort for projects
  • Business Modelling tools – preferably ARIS
  • Business analysis and elicitation techniques
  • Process re-engineering and improvement
  • Verbal and written communication skills (business writing)
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