Business Analyst | IT Recruitment

Role Purpose:

The company cluster is responsible for the company retail business in South Africa. The company provides clients across different market segments (entry-level, middle-income, affluent, professional market and business owners) with a comprehensive range of appropriate and competitive financial solutions. These include traditional life insurance risk and savings products, investment, retirement, health, and fiduciary services. Designed to facilitate long-term wealth creation, protection and niche financing, these solutions are engineered around client needs.

As we Live in Confidence™ we believe in creating and cultivating a positive, energized working environment that gives you every opportunity to achieve success. The company is committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.



  • Matric/Grade 12
  • Business Degree would be to your advantage
  • Relevant accredited business /systems analysis courses



  • A minimum of 2 years job-related experience, knowledge /experience within the Life Assurance industry (or in broader Financial Services industry)



  • Knowledge of business & understanding of IT, and ability to converse in both domains
  • Understanding of / experience with analysis methodologies, process disciplines and the company Development Life Cycle methodologies
  • Ability to articulate complex or technical concepts & issues in business terms
  • Relationship development



  • Identify & define business requirements for new business models or changes to existing models (including definition of application requirements and any Graphical User Information (GUI) requirements)
  • Analyse & design new business processes and organisational structures to support business requirements
  • Create business process models, analyse models and identify variances from operational & performance requirements
  • Define & design changes to existing processes as required & ensure integration of changes into process environment
  • Work with the project manager, architects, and other team members to define non-functional requirements (including metrics and performance goals) for the application
  • Participate in transitioning the requirements & use cases to systems analysts & designers, and ensure a clear & complete understanding of the requirements
  • Participate in quality management reviews throughout the company Development Life Cycle to ensure requirements are fulfilled
  • Review test approach & test cases to ensure coverage of relevant business scenarios, use cases and functionality defined
  • Participate in testing to ensure that business requirements have been met
  • As subject matter expert assist with investigations, business impact and benefits analysis, and updates of the business case
  • Assist with benefit realisation review



  • Strong analytical & numerical ability
  • Problem solving skills
  • Conceptual thinker
  • Good communication / interpersonal skills
  • Action / results orientation
  • Quality orientation
  • Knowledge seeking / learning orientation



  • Must be willing to travel on an ad hoc basis
  • Must be in position of a valid drivers’ license
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