Business Analyst

Our client is currently seeking to recruit a Business Analyst.

Job Function:

Support the delivery of an integrated business analysis service



Business analysis of more complex requirements

Problem solving and Diagnostic work

Forming an integral part of the systems development life cycle

Understanding the business issues and data challenges of client’s organisation and industry

Start gaining in-depth functional knowledge of our products

Start handling complex requirements and start taking responsibility for the performance of juniors on their requirements

Creating URS’s for new features required by clients

Reviewing and editing requirements, specifications, business and systems processes and recommendations related to proposed solution

Facilitating Business and Functional Design sessions and various meetings with clients

Taking responsibility during the development life cycle to resolve any business related issues

Providing production support (3rd line) for Helpdesk calls on business related issues

Taking ownership to ensure new product features are delivered successfully

Ensuring issues are identified, tracked, reported on and resolved in a timely manner

Applying project standards and project methodologies

Keeping abreast of industry developments in area of expertise

Consistently delivering high quality service to clients

Support Senior’s in the management of client relationships (clients are customer and development teams)


Job Requirements: Education Required

University Degree – B. degree Computer Science or Information system major or Beng degree

Business Analysis courses (beneficial)


Experience Required

5-7 years’ experience in IT, with 2+ years in analysis experience in full SDLC

Must have an understanding in the areas of application programming, database and systems design

Experience in telecommunications industry 

Extensive knowledge of emerging industry practices within Telecommunications and IT Industry

Being able to work in a project driven environment

Being prepared to take ownership

Client facing skills

Initiative and creative problem solving skills

Willingness and ability to work under pressure

Team Player

Solution orientated

Being able to identify critical issues with ease


Ability to communicate difficult / sensitive information successfully

Ability to develop relationships within client

Excellent communication skills


Essential Competencies

iCAP knowledge

Strong analytical mindset and proven track record in analysis

Team Player

Attention to detail as well as bigger picture view

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