Application Support Analyst | IT Recruitment

Role Purpose:

The Applications support Analyst (ASA) will report into the Operations and IT division assisting in the delivery of operational initiatives. The purpose of this role is to maintain scalable robust applications. The role is also responsible to facilitate continuous and effective delivery of business process and services.


Experience and Qualifications:

  • Relevant B-degree or Diploma
  • Mathematical skills or Actuarial background will be an advantage
  • Business experience – a solid understanding of business processes
  • Experience in operations will be an advantage
  • Proficient understanding of the financial service industry


Responsibilities and work output:

  • Maintain robust applications
  • Maintain robust applications analyse and improve processes, quality, productivity and efficiency
  • Take an active role in incident and problem management, proactively bring issues and problems to the attention of the team
  • Communicating with end users and other support teams to notify of incidents and resolution thereof
  • Investigations of system failures, writing queries to identify the causes of incidents and process failures
  • Identify and implement workarounds for incidents
  • Proactively enable 2nd line support to resolve incidents
  • Daily monitoring of systems and processes
  • Proactively improve monitoring and alerting
  • Prioritisation of a backlog of bugs and fixes
  • Play an active role in projects from an operations perspective, pre-production or go-live stage
  • User acceptance testing before implementations is critical to ensure systems function as expected
  • Work as part of a cross functional team
  • Maintain Business Continuity documentation
  • Perform Product house administrational duties to support the business process
  • Compiling and maintaining of system functional documentation for the use of internal training and business continuity.


Competencies required:

  • Analytical thinker
  • Actively live the company values
  • Self-Starter
  • Ability to work independently and as part of a team
  • Customer/ Stakeholder Commitment
  • Drive for results
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