Agile Master (Lead – Customs) | IT Recruitment

Minimum year of experience:

  • 4-8 years’ experience in more than one Agile Team
  • At least 4 years’ experience in the IT / Software DevOps industry is essential.


Role Level:

  • Senior (1417)


Minimum qualifications required:

  • At least two of the following:
    • Professional Scrum Master II™ (
    • Advanced Certified ScrumMaster® (
    • Certified SAFe® advanced Scrum Master (
    • Leading SAFe® Agilist (
    • Scale Professional Scrum™ (
  • Certification as Scrum Master (Advantageous)
  • Project Management qualification (Advantageous)


Role Task:

  • Provides active and regular mentorship to other Agile Masters
  • Supports multiple Feature Teams in complex Products / Sub-products up to Domain level
  • Provides key insights into the evolution of Agile KPIs in complex Agile Teams to improve efficiencies at an organizational level
  • Contributes significant value in relevant CoPs through active leadership
  • Guides the team and organization on the use and application of Agile/Scrum methodologies and practices
  • Aligns within bigger teams to ensure good collaboration and value adding outcomes
  • Collaborates with Product Owners and colleagues across multiple sites/locations
  • Gives structure to workshops and meetings to lead and facilitate the team’s Agile way of working. This includes facilitating discussion, decision making, and conflict resolution
  • Assesses the agile maturity of the team and organization and coaches the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team/projects
  • Assists with internal and external communication and improving transparency. Demonstrates the status / performance of the team as key element
  • Supports the Product Owner with grooming processes and product backlog management
  • Assists with project- and team coordination tasks when required


Generic Technical / Functional skills:

  • Previous exposure to a finance function (either being in a finance function or Agile Master for a team that services a Finance Function)
  • Ability to manage a technical team using agile methodologies
  • Leadership skills and knowledge of facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
  • Knowledge of numerous well documented patterns and techniques for filling in the intentional gaps left in the Scrum approach (e.g., numerous Burndown techniques, Retrospective formats, handling bugs, etc.)


Specific Technical / Functional skills:

  • Excellent knowledge and experience in applying Agile scaled models (e.g., SAFe, Nexus, LeSS)
  • Knowledge of the company, ITPM, AWM (Advantageous)
  • Excellent proficiency in the Agile Tool Chain (JIRA, Confluence, X-Ray, BitBucket)


Soft skills:

  • Problem solving capabilities
  • Ability to work as part of a team
  • Ability to work interdependently as well as independently and to submit deliverables on time and with excellent quality
  • Excellent interpersonal and organizational skills with the ability to communicate effectively (both verbally and in writing) with both technical and non-technical colleagues / users
  • Strong ability to understand and interpret business needs and requirements with an aptitude to move concepts through to proposal and successful implementation
  • Strong presentation skills
  • Above-board work ethics
  • Flexibility to take up different tasks in the project
  • Ability and willingness to coach and give training to fellow colleagues and users when required
  • Willing and able to travel internationally


Additional Requirements (if applicable)

  • German speaking (advantageous)
  • Project Management methodology
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