Active Directory and Messaging Engineer L3 | IT Recruitment

Description:

We are currently looking for an Active Directory and Messaging Engineer L3 to support the business in

achieving its strategic objectives.

 

Requirements:

  • 7 – 10 years’ relevant experience including but not limited to Operational Support/ Enterprise Services;
  • Managed Services; Professional Services; High level scripting capabilities
  • NQF Level 6
  • Diploma or Degree in Computer Science
  • MCITP 2008
  • MCSE 2016
  • ITIL V3 Foundation
  • AZURE
  • MCSE Messaging (Exchange 2007/2010/2013/2016)
  • Office 365 Stack
  • OCS, Lync 2010/2013/Skype for Business/MS Teams
  • Knowledge of remote sites, SBA’s and SBC’s will be advantageous
  • Avaya, Sonus, Audio codes or Cisco certification will be advantageous

 

Responsibilities:

  • Ensure that assigned infrastructure at the client site is configured, installed, tested and operational and that software is installed and configured according to client requirements.
  • Provide End-user Computing support to clients which includes provisioning, asset management, monitoring, implementation, troubleshooting and support for End-user Computing operations and related infrastructure.
  • Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
  • Take full ownership for managing the incident to resolution within the service level conditions.
  • Perform level 3 server and network troubleshooting, server rack mounting and cable patching / management.
  • Provide telephonic support to clients when required and update the relevant systems as per the company
  • Data procedures.
  • Perform the necessary hand over procedures in cases where shift work is required.
  • Produce breach and other reports to identify failures and short-comings.
  • Creating and Updating Service Catalogues
  • Assisting with Transitions
  • Due Diligence
  • Current State Assessments on client systems (PS and MS)
  • Project Deployment services
  • Available as technical escalation points for other Engineers
  • Facilitating internal audits to ensure that clients conform to their own business standards and
  • recommendations by their partners and governing authorities
  • Facilitate and participate in Master Classes on specific technology areas
  • Facilitate and participate in Communities of Practise
  • Standardization of all required documentation
  • Development and adoption of ITSM Knowledge Base articles
  • Assist in benchmarking industry standards
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