Active Directory and Messaging Engineer L3 | IT Recruitment

Full Time
South Africa
Posted 1 month ago

Description:

We are currently looking for an Active Directory and Messaging Engineer L3 to support the business in

achieving its strategic objectives.

Requirements:

7 – 10 years’ relevant experience including but not limited to Operational Support/ Enterprise Services;
Managed Services; Professional Services; High level scripting capabilities
NQF Level 6
Diploma or Degree in Computer Science
MCITP 2008
MCSE 2016
ITIL V3 Foundation
AZURE
MCSE Messaging (Exchange 2007/2010/2013/2016)
Office 365 Stack
OCS, Lync 2010/2013/Skype for Business/MS Teams
Knowledge of remote sites, SBA’s and SBC’s will be advantageous
Avaya, Sonus, Audio codes or Cisco certification will be advantageous

Responsibilities:

Ensure that assigned infrastructure at the client site is configured, installed, tested and operational and that software is installed and configured according to client requirements.
Provide End-user Computing support to clients which includes provisioning, asset management, monitoring, implementation, troubleshooting and support for End-user Computing operations and related infrastructure.
Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
Take full ownership for managing the incident to resolution within the service level conditions.
Perform level 3 server and network troubleshooting, server rack mounting and cable patching / management.
Provide telephonic support to clients when required and update the relevant systems as per the company
Data procedures.
Perform the necessary hand over procedures in cases where shift work is required.
Produce breach and other reports to identify failures and short-comings.
Creating and Updating Service Catalogues
Assisting with Transitions
Due Diligence
Current State Assessments on client systems (PS and MS)
Project Deployment services
Available as technical escalation points for other Engineers
Facilitating internal audits to ensure that clients conform to their own business standards and
recommendations by their partners and governing authorities
Facilitate and participate in Master Classes on specific technology areas
Facilitate and participate in Communities of Practise
Standardization of all required documentation
Development and adoption of ITSM Knowledge Base articles
Assist in benchmarking industry standards